TutorVision is committed to protecting the privacy and personal data of both parents and children who use our tutoring services. This policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect and process the following personal data:

From Parents/Guardians:

  • Name, email address, phone number

  • Billing details and communication records

From Students/Children:

  • Name, age, school year

  • Academic performance, learning preferences, and session notes

From Platform Use:

  • Login activity, session times, messages, feedback

2. Why We Collect Your Data

We use your data to:

  • Match students with appropriate tutors

  • Deliver and personalise tutoring sessions

  • Communicate progress and scheduling

  • Process payments and manage accounts

  • Comply with legal obligations

3. Lawful Basis for Processing

We process personal data on the basis of:

  • Consent (e.g. parental consent for children under 13)

  • Contractual necessity (e.g. providing tutoring services)

  • Legitimate interest (e.g. service improvement, internal analytics)

  • Legal compliance (e.g. safeguarding obligations)

4. Data Retention

We retain personal data only for as long as necessary:

  • Student and tutoring records: Retained for up to 3 years after the last session, unless otherwise required for legal reasons.

  • Payment and billing records: Retained for 6 years to comply with financial regulations.

  • Inactive accounts: Deleted or anonymised after 2 years of inactivity.

You may request early deletion of your data at any time (see Section 7).

5. How We Protect Your Data

  • Data is stored securely using encryption and access controls.

  • Only authorised staff and tutors have access to student records.

  • We regularly review our data handling practices to meet UK GDPR standards.

6. Data Sharing

We may share limited personal data with:

  • Tutors, for the purpose of preparing and delivering lessons

  • Service providers (e.g., scheduling, analytics, or payment platforms), under strict data protection agreements

  • Authorities if required by law or for safeguarding reasons

We do not sell or trade your data with third parties.

7. Your Rights

We hope that we can resolve any query or concern you may raise about our use of your personal information.

Under UK GDPR, you have the right to:

  • Access your or your child’s data

  • Correct or update incorrect information

  • Request deletion ("right to be forgotten")

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Parental Consent for Children Under 13

We require verifiable parental or guardian consent before collecting data from children under the age of 13. By using our services, you confirm that you are legally able to provide this consent.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, please contact:

tutorvision.team@gmail.com